Legal

Privacy Policy

Last updated: 27 July 2026

Haraka ("we", "us", "our") operates app.haraka.delivery and related services that enable customers, vendors and couriers to buy, sell and deliver groceries, food and everyday essentials across Zanzibar. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

Account details — name, email, phone number and role (customer, vendor, courier, admin).
Order details — items purchased, delivery address, order status, ratings and receipts.
Location data — delivery address and, for couriers on shift, real-time location to route and dispatch orders.
Payment details — payments are processed by our payment partner (Snippe / M-Pesa). We store transaction references and status, not full card or mobile-money credentials.
Device & usage data — IP address, browser type, pages viewed and diagnostic logs used to keep the service secure.

2. How we use your information

Fulfil and deliver your orders, including sharing delivery details with the assigned vendor and courier.
Process payments and issue receipts.
Provide customer support and respond to your requests.
Send transactional notifications (order updates, payout status, invitations).
Improve the service, prevent fraud and comply with legal obligations.

3. Sharing your information

We share personal information only with:

Vendors and couriers involved in fulfilling your order.
Payment processors (Snippe / M-Pesa) to authorise transactions.
Service providers that host our infrastructure and send notifications.
Authorities when required by applicable law.

We do not sell your personal information.

4. Data retention

We retain account and order information for as long as your account is active and for a reasonable period afterwards to meet accounting, tax and legal requirements. You can request deletion of your account at any time (see section 6).

5. Security

We use industry-standard measures including encryption in transit, role-based access controls and row-level security on our database. No system is perfectly secure, but we work continuously to protect your data.

6. Your rights

You may:

Access, correct or update your account information from the profile page.
Request a copy or deletion of your personal information.
Opt out of non-essential notifications.

7. Children

Haraka is not intended for children under 18. We do not knowingly collect data from minors.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the app or by email. Continued use of Haraka after changes constitutes acceptance of the updated policy.

9. Contact

Questions? Reach us at privacy@haraka.delivery.